What is Enterprise Solutions?
How will remote users access their email?
The Enterprise Edition of Redifffmail NG (Enterprise Pro) provides secure on-demand messaging with premium features for small, medium & large business enterprises. With Rediffmail Pro. you can now give the power of mobile mail to everyone, on most mobile phones
Will name of your company name appear as my email address?
Rediff mail Enterprise Pro E-mailing System is perfect for employees who are on the go. Remote users would access their email through the browser on any computer that is connected to the Internet. Using the Web Access feature, your employees will be able to easily check their email from home, the road, or anywhere in the world
How will i know if the order is provisioned?
How much time does it take to provision order once it is placed? When you place the order, the order is registered and scheduled for provisioning. It takes a couple of hours to provision the order. However, the changes made in the system gets in effect only after 24 hours of order provisioning.
What additional settings needed to setup the email service?
Once the order is provisioned we will send you a confirmation on your email ID. Also, the order status in order history will change to â€˜provisionedâ€™. For the new domains, the conformation email will contain the administrator login ID and password.
What is login url? Can I change the login url?
After successful provisioning of the new domain, two additional settings are required.
1. Create a subdomain for the login URL and point its A record to the IP: 126.96.36.199
2. Point the MX records of the customerâ€™s domain on which email services are provisioned to mail.rediffmailpro.com with Preference/Priority = 10
What is default administrator id? Can I change it?
Login URL is the custom URL which userâ€™s of the domain users to log in to their respective email accounts. Once the order is provisioned, the login URL cannot be changed.
Can I provide different size mailboxes to same customer?
The default administrator ID is â€˜adminâ€™. This ID cannot be changed.
HOw Data Migration Works
Yes. Unlike RPRO, the same domain can have multiple sizes of mailboxes. i.e. you can buy 200MB mailboxes as well as 1GB mailboxes for the same domain.
What is complete mail sync?
You can migrate your customerâ€™s existing mail data from old service provider to Rediff platform. However, the existing data should be compatible with Rediff mail format. We support a large number of mail formats such as .msg, .eml etc. The data can be migrated even if it is in .pst format.
If you want to migrate the data, you will either have to send to us on physical media such as DVD or hard-disk or you can upload the data at a location using FTP. For any data migration activity, please get in touch with our customer support. Our executives will guide you through the entire data migration process.
What is chat facility?
Get the same view of your mailbox on different devices. If you have sent a mail from your desktop outlook client, it will be available in your webmail as well as on your phone. The action you take one device is synced back with all other devices from where you are accessing your emails.
The administrator should assign a complete mail sync account to the email ID and select the date from which mails to be synced across the devices. These emails IDs should be configured using IMAP protocol on mail clients such as Outlook or Thunderbird.
What is mail on mobile?
Using the chat facility, users on the domain can send instant messages to each other. The chat functionality is integrated into the browser itself.
How email backup works?
Get a new mail notification on your mobile phone as soon as you receive a mail. The Rediffmail NG application works seamlessly on Android, Symbian, iOS, Blackberry, Java, J2ME platforms. You can access your entire mailbox, calendar, and contacts from these mobile phones.
How contact sync works?
If the backup account is assigned to an email ID, all the emails received by the user are backed up on cloud storage. In case, the user loses his entire mailbox or accidentally deletes some of the emails, the administrator can restore them from his admin panel.
You can specify the retention period for which mails to be backed up. For ex. if the retention period is selected as 1 month, at the time of restoration, only the last one monthâs emails would be restored back.
What is secure mail?
We have developed a plugin for outlook 2007 and outlook 2010 to access the global address book of the domain on the desktop client.
Once the user installs this plugin on his local machine, the global address book gets downloaded in outlook. User can search and send emails to other users on the domain using the downloaded address book.
How to cancel the order i placed?
Secure mail functionality enables secure email transactions even when emails accessed using mails client like Outlook or Thunderbird. The emails sent or received are encrypted with a secure key.
To enable the encryption for sending and receiving emails, select the â€˜SSLâ€™ option while configuring the email ID on the mail client.
The order cannot be canceled once provisioned.