Returns
Our policy lasts 30 days, or the given trial period of the subscription-based software on the cloud. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
Additional non-returnable items include gift cards, subscription-based or downloadable software products, and some health and personal care items. To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, along with notice of the approval or rejection of your refund. If approved, your refund will be processed and a credit applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your credit card company and bank — there is often some processing time before a refund is posted. If you've done this and still have not received your refund, please contact us at info@alpinesoftit.com.
Exchanges
We only replace items if they are defective or damaged. To exchange an item, email us at info@alpinesoftit.com and send your item to: Alpinesoft IT Solutions Pvt Ltd, 162/9, 1st Floor, Kishangarh, Vasant Kunj, New Delhi, 110070.
Shipping
To return your product, mail it to: Alpinesoft IT Solutions Pvt Ltd, 162/9, 1st Floor, Kishangarh, Vasant Kunj, New Delhi, 110070. You are responsible for your own shipping costs for returning your item, and shipping costs are non-refundable.